Profile
Our global business
Our Australasian business
Luxottica Australia
Eyebiz
Direct Online
Vision Services
Our philosophies
Customer Focus
Our People
Sustainability
About Six Sigma
Our global business
With our global head office based in Milan, Italy, and direct operations in the world’s 38 most important eyewear markets, we are structured as a group of regional businesses in Australasia and South Africa, China and Japan, the Americas, UK / Europe and the Middle East. We own or license, market and distribute an impressive, international portfolio of premium and luxury optical and sun brands. Our brand portfolio currently has eight house brands and 19 license brands.
We dominate the wholesale market worldwide (30% of our business) and are the leader in the retail market in North America, China, Hong Kong Australia and New Zealand (70% of our business). The Group’s products are designed and manufactured in six Italy-based high-quality manufacturing plants including a dedicated lens R&D and manufacturing facility, and the only two China-based plants wholly owned by a premium eyewear manufacturer. We also have 1 manufacturing plant in India.
Over the years, Luxottica Group has become a global leader in the eyewear industry thanks to its:
- Vertically integrated design-production-distribution model, both wholesale and retail, which is unique in the sector;
- Wide-reaching wholesale and retail distribution network, which maximizes the Group’s ability to serve the market and keep distribution cost and time under tight control;
- Brand portfolio, one of the strongest and most balanced in the industry;
- High, and continuously improving, product quality;
- Production efficiency and flexibility, enabling it to rapidly address changes in the market;
- Strong focus on pre and post-sales services
Luxottica Group today has one of the strongest and most balanced brand portfolios in the industry thanks to the ongoing development of its portfolio in recent years, through the signing of new brands, renewal of major agreements and termination of others. Our Group offers a broad range of models capable of satisfying the most diverse tastes and has the ability to respond to the changing demands and characteristics of each market. We successfully reconcile the desire for style with complex and highly-structured manufacturing systems, without compromising product quality. With our outstanding distribution capacity, direct operations in many markets, marketing support and a keen understanding of the international marketplace, Luxottica Group is the ideal partner for brands seeking to translate their style and values into successful, high-quality eyewear collections.
We are an extremely financially robust business; every one of our businesses is profitable. We continue to grow rapidly (20% year on year) through both organic growth and smart acquisitions. We are already so successful and yet we are still building our global community. There are still licenses to add, markets to tap into and advancements to pursue.
To find out more about our global business click here.
Our Australasian business
The development of the Luxottica family of companies in Australasia is the result of a number of strategic acquisitions. Australasia is managed centrally from North Ryde, Sydney and supported by offices in Auckland, Cape Town, Hong Kong and Singapore. We have close to 800 retail stores comprising the following leading brands:
- Sunglass Hut (Australia, New Zealand, Hong Kong, Singapore and South Africa)
- OPSM (Australia & New Zealand)
- Budget Eyewear (Australia)
- Laubman & Pank (Australia)
- Our Customers
- Our People
- Our Social Responsibility
- Our Distribution
- Our Sales
- www.opsmdirect.com.au
- www.budgeteyeweardirect.com.au
- www.laubmanandpankdirect.com.au
- www.visiondirect.co.nz
To find out more click here.
Supporting our retail network, there are a number of departments that help make our goals a reality. Our shared services centre is home to important group functions such as HR, Finance, Property, Marketing and Product.
Luxottica Australia
Luxottica Australia is the wholesale arm of Luxottica Group in Australia. Our Wholesale customer base is made up of 5000 clients including independent optometrists, sunglass boutiques, and corporate accounts such as Myer, David Jones, Downtown Duty Free stores, optical chains, and surf/sport stores.
Most of the brands designed by Luxottica Group in Italy are represented in Australia. The product range is imported directly from our facilities in Italy on a weekly basis and the Sydney-based Distribution Centre dispatches orders across our region daily.
Our business strategy focuses on the achievement of five key strategic outcomes by 2010. The 5 areas of focus are:
Eyebiz
Eyebiz is our state of the art laboratory, Eyebiz which is located in South West Sydney and regarded internationally as one of the best of its kind. Established in 1998, the Centre is critical to the successful operation of the Australian and New Zealand businesses. There are approximately 300 people from over 20 different cultural backgrounds working across three shifts.
Our Distribution Centre is located in South Western Sydney. The DC supports the Luxottica-owned retail store network delivering stock throughout Australia, New Zealand, Hong Kong and Singapore ensuring that the latest fashion frames and sunglasses are available to meet customer demands. Additionally, the DC services over 5,000 wholesale customers throughout the year.
Direct Online
The Direct Online business provides our customers with more flexible options for doing business with us. Customers can purchase disposable contact lenses, sunglasses, contact lens solutions and accessories through our respective brands web sites.
Vision Services
Vision Services are a dedicated team responsible for developing and maintaining contractual agreements for the supply of glasses to corporate groups.
With over 2500 agreements, this business is largely made up of the prescription safety eyewear sector. They also manage Government, insurance and health fund arrangements for the supply of non safety glasses for all Australian and New Zealand stores.
With our people, processes, machines and global support, we will continue to strive to be world class.
Our philosophies
At Luxottica, we aim to protect the eyes and enhancing the faces of men and women all over the world, by manufacturing and selling ophthalmic eyewear and sunwear characterised by their high technical and stylistic quality, in order to maximise our customers' wellbeing and satisfaction.
We are passionate about how people look, see and feel.
| “Look” | Extraordinary style, quality and brands of Luxottica. |
| “See” | 100 year history of high quality of eye care, optometry and dispensing development, and concern about sun affects. |
| “Feel” | Connection to the customer, the ‘people’ focus in everything we do, and our commitment to the community and social responsibility. |
Customer focus
At Luxottica the customer runs the business. Of our five core strategies, that run deep into every corner of our business, the customer is first every time!
Each retail brand and our wholesale business, have unique propositions based on their customer needs and wants. Everything in the brand is framed around delivering that proposition perfectly. We define each proposition based on the customer, measure it on their feedback, and score it on their scale. At Luxottica we set the standards for customer service that other retailers can only aspire to copy.
At Luxottica, we believe in placing the customer at the heart of everything we do.
Our People
Luxottica people are innovative, passionate, fun and energetic - working as one team within a high-performance culture. We are committed to creating an 'inspiring workplace' which attracts and retains highly talented people. Our people are at the heart of the organisation.
We come from all different walks of life. At Luxottica we recognise and place high value in employee diversity, equal opportunity and inclusiveness. It drives our creativity and connects us with the diverse world we live in. In addition to our policies that clearly express our commitment to these principles, we have put in place programs and support processes to make sure our diversity thrives and mulitples.
We always aim to be externally competitive, and internally equitable. We reward on results, and equally on how they are achieved. We have clear expectations about how we treat each other and high standards to joining and remaining part of the team.
We are totally committed to the ongoing development of our people. We know that our investment in each and every person has a direct impact on the achievement of our business goals today and tomorrow. It’s the engine room of our growth, and the key to our future.
Sustainability
More than perhaps any company in the world, Luxottica understands the responsibility of belonging to a global community. (You don’t get voted into Forbes 50 Most Respected Companies in the world by accident!)
To retain our reputation as the global leader, Luxottica is committed to continuous improvement in our business processes so that we continue to maximise our positive social, environmental and economic impacts. We are also conscious of the need to minimise our environmental footprint wherever possible. We do this because we know that our shareholders, our employees and our stakeholders in the communities where we operate rightly expect us to demonstrate corporate social responsibility everyday.
Our manufacturing operation, Eyebiz, is committed to the protection of our environment and has demonstrated this through the implementation of two water-recycling systems and a waste collection system. The water recycling systems provide 99.9% efficiency of recycled water used for the Grind generators and the edging and finishing facilities.
The implementation of the waste collection systems has enabled the collection and recycling of polycarbonate and CR39 lens waste, and general paper and cardboard. Both of these initiatives have provided cost benefits to the organisation.
About Six Sigma
Lucottica has had Lean Six Sigma as core to our manufacturing process for some years. In 2007, we took that program, which we call OpEx, out into the mainstream of our operations. In just that short time, we’ve instigated a full belt accreditation process, completed business-changing projects, improved core processes that affect every store and implemented a company-wide awareness program that touches every colleague. Our OpEx success is quickly becoming a benchmark for the leaders in this field, and something we’re very proud of. When you’re already an industry leader in your own field, to continuously improve, means you’re setting the standard everyone will have to follow, and the shaping the future everyone will have to respond to.
